@inproceedings{0dcf1b3088b0411eb74a39125cf2c9f3,
title = "A conceptual framework for evaluating E-government systems success: A service ecosystem approach",
abstract = "Despite billions of dollars invested in e-government systems annually, the degree to which these systems deliver public value varies widely. It is posited that traditional means of evaluating these systems overlook important value measures needed to support effective use and ultimate success of e-government. This paper develops a conceptual framework grounded upon Service Dominant Logic to provide a perspective for evaluating these systems. Based on this framework, it is argued that value is created at the intersection of service exchange and that this value is additive across the broader service system within which exchange takes place - the service ecosystem. The contribution of the framework is to assist governments in making complex information system portfolio investment decisions.",
author = "Gary Sterrenberg",
note = "Publisher Copyright: {\textcopyright} 2017 Proceedings of the Annual Hawaii International Conference on System Sciences. All rights reserved.; 50th Annual Hawaii International Conference on System Sciences, HICSS 2017 ; Conference date: 03-01-2017 Through 07-01-2017",
year = "2017",
language = "English",
series = "Proceedings of the Annual Hawaii International Conference on System Sciences",
publisher = "IEEE Computer Society",
pages = "2529--2538",
editor = "Bui, {Tung X.} and Ralph Sprague",
booktitle = "Proceedings of the 50th Annual Hawaii International Conference on System Sciences, HICSS 2017",
address = "United States",
}