A Quiet Revolution in Indigenous Service Delivery: New Public Management and its Effects on First Nations Organisations

The government Indigenous service market that is now well entrenched in the public administration system has operated to marginalise First Nations people and First Nations organisations, who have had very little say, if any, over the last 20 years, about how government services are designed to meet their needs.

The chapters in this volume comprehensively describe and illustrate how the government Indigenous market, and the Indigenous service delivery system created around that market, have failed and why system change is needed.

The book offers the expertise of individual community-controlled First Nations organisations operating in urban settings in NSW, which variously operate as social enterprises, businesses, community development organisations, social service providers, representatives and advocacy organisations.

Concentrating on the experiences of individual First Nations organisations allows us to examine the complex, layered Indigenous service system as a multi-jurisdictional phenomenon on the ground in an urban context.