TY - JOUR
T1 - Accessing e-government
T2 - Challenges for citizens and organizations
AU - Dugdale, Anni
AU - Daly, Anne
AU - Papandrea, Franco
AU - Maley, Maria
PY - 2005/3
Y1 - 2005/3
N2 - The Internet is becoming more integral to governments and their modes of doing business and delivering services. This is creating a new imperative to address the digital divide. In Australia, as shown in this article, citizens who are the biggest users of government services are the least likely to be connected to the internet. What can be done to connect the unconnected? The article explores what has been learned from some of the Australian initiatives for connecting the unconnected to online government services. It concludes that greater attention to community-based human capital development is needed. It gives examples of factors needed for success in building socially marginalized communities' interest, enthusiasm and capacity to interact and communicate via online technologies, thereby contributing to how successful e-government can be in delivering gains in efficiency and improved services.
AB - The Internet is becoming more integral to governments and their modes of doing business and delivering services. This is creating a new imperative to address the digital divide. In Australia, as shown in this article, citizens who are the biggest users of government services are the least likely to be connected to the internet. What can be done to connect the unconnected? The article explores what has been learned from some of the Australian initiatives for connecting the unconnected to online government services. It concludes that greater attention to community-based human capital development is needed. It gives examples of factors needed for success in building socially marginalized communities' interest, enthusiasm and capacity to interact and communicate via online technologies, thereby contributing to how successful e-government can be in delivering gains in efficiency and improved services.
UR - http://www.scopus.com/inward/record.url?scp=17844407189&partnerID=8YFLogxK
U2 - 10.1177/0020852305051687
DO - 10.1177/0020852305051687
M3 - Article
SN - 0020-8523
VL - 71
SP - 109
EP - 118
JO - International Review of Administrative Sciences
JF - International Review of Administrative Sciences
IS - 1
ER -