Adapting Service Management for the Sharing Economy

Sabine Benoit

doi:10.1007/978-3-030-91828-6_7

Adapting Service Management for the Sharing Economy

Sabine Benoit^*

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

Services in the sharing economy are usually co-created by a triangle of actors: a platform provider, a customer and often a non- or semi-professional peer provider. Because of this nature, it is necessary for many models in service management to be adapted. This chapter presents the conceptual foundation for that and presents five existing models that are adapted models in (1) strategy, (2) positioning and competitive advantage, (3) pricing and capacity management, (4) people management and (5) process management. This chapter aims to build a foundation and inspire further research recognising the particularities of services in the sharing economy.

Original language	English
Title of host publication	The Palgrave Handbook of Service Management
Publisher	Springer International Publishing
Pages	107-125
Number of pages	19
ISBN (Electronic)	9783030918286
ISBN (Print)	9783030918279
DOIs	https://doi.org/10.1007/978-3-030-91828-6_7
Publication status	Published - 1 Jan 2022

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Adapting Service Management for the Sharing Economy

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