@inproceedings{cd3f1332bfd042b598f24e94d07a7e54,
title = "Adoption Process of Upgrading Software: An Empirical Study of Windows XP",
author = "Lai, {Michael C L} and Susanna Ho and Hui, {Wendy W Y}",
year = "2002",
language = "English",
isbn = "0769518745",
editor = "{Conference Program Committee}",
booktitle = "Proceedings of the 36th Hawaii International Conference on System Sciences (HICSS{\^a}€{\texttrademark}03)",
publisher = "Conference Organising Committee",
note = "Hawaii International Conference on System Sciences 2002 ; Conference date: 01-01-2002",
}