An enterprise search paradigm based on extended query auto-completion. Do we still need search and navigation?

David Hawking, Kathy Griffiths

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

6 Citations (Scopus)

Abstract

Enterprise query auto-completion (QAC) can allow website or intranet visitors to satisfy a need more efficiently than traditional searching and browsing. The limited scope of an enterprise makes it possible to satisfy a high proportion of information needs through completion. Further, the availability of structured sources of completions such as product catalogues compensates for sparsity of log data. Extended forms (X-QAC) can give access to information that is inaccessible via a conventional crawled index. We show that it can be guaranteed that for every suggestion there is a prefix which causes it to appear in the top k suggestions. Using university query logs and structured lists, we quantify the significant keystroke savings attributable to this guarantee (worst case). Such savings may be of particular value for mobile devices. A user experiment showed that a staff lookup task took an average of 61% longer with a conventional search interface than with an X-QAC system. Using wine catalogue data we demonstrate a further extension which allows a user to home in on desired items in faceted-navigation style. We also note that advertisements can be triggered from QAC. Given the advantages and power of X-QAC systems, we envisage that websites and intranets of the [near] future will provide less navigation and rely less on conventional search. Copyright is held by the owner/author(s).

Original languageEnglish
Title of host publicationADCS 2013 - Proceedings of the 18th Australasian Document Computing Symposium
Pages18-25
Number of pages8
DOIs
Publication statusPublished - 2013
Event18th Australasian Document Computing Symposium, ADCS 2013 - Brisbane, QLD, Australia
Duration: 5 Dec 20136 Dec 2013

Publication series

NameACM International Conference Proceeding Series

Conference

Conference18th Australasian Document Computing Symposium, ADCS 2013
Country/TerritoryAustralia
CityBrisbane, QLD
Period5/12/136/12/13

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