Australian business after the dotcom bubble: Initial findings

This study investigates the impact of business-to-consumer electronic commerce on Australian commercial organisations. Five factors which affect the impact of an information system on an organisation were identified from the literature and tested against measures of business performance, customers, information and operating costs. To examine this, a mail survey of 400 Australian businesses was conducted. Business performance and customer increases were found to be most highly associated with electronic commerce. Operating cost reductions were not associated with electronic commerce adoption.