Book Review: Employee Empowerment: The Rhetoric and the Reality

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@article{d8703f6420924c8c92538e7907fe6072,

title = "Book Review: Employee Empowerment: The Rhetoric and the Reality",

author = "Birgit Muskat",

year = "2011",

doi = "10.1108/09604521111185655",

language = "English",

volume = "21",

pages = "688--690",

journal = "Managing Service Quality",

publisher = "Emerald Group Publishing Ltd.",

number = "6",

}