Client Interviewing: How to take complete instructions

The legal client interview is a learned skill crucial for most types of legal practice. No two interviews are the same, and lawyers working directly with clients need to develop their own unique style. Observing experienced interviewers in practice is one of the best ways to develop ones own style, but it is important also to understand the theory behind best practice interviewing technique. This chapter refers primarily to client interviews in a client-centred practice and especially to the first interview of a new client. It is important to understand the goals of the interview, the professional attitudes and appropriate interview techniques. Lawyers also need to be aware of their professional ethical responsibilities, to recognise issues which often arise in legal interviews, and to follow appropriate steps before, during and after the interview. The chapter also suggests strategies for interviewing clients with a hearing disability and suggestions for working with a sign-language interpreter.