@inbook{c9c9760097b04f639a39bb881fd72734,
title = "Culture Change in Regulatory Institutions: From Command-and-Control to Responsive Regulation in Taxation and Administration",
author = "Job, \{Jennifer Ann\} and Andrew Stout and Rachael Smith",
year = "2006",
language = "English",
isbn = "9054547677",
volume = "1",
pages = "147--165",
editor = "\{Henk Elffers, Peter Verboon, Wim Huisman\}",
booktitle = "Managing and Maintaining Compliance",
publisher = "Boom Juridische uitgevers",
edition = "1st",
}