@inbook{3af712aa76fe4008bd56c43812daadec,
title = "Desafios a Administracao Publica: Dar Poder aos Consumidores (Challenges to Public Administration: Empowering Consumers)",
author = "Keith Dowding",
year = "2008",
language = "English",
isbn = "9789724033884",
volume = "1",
pages = "11--23",
editor = "\{Jos{\~A}{\textcopyright} Manuel Moreira; Carlos Jalali; Andr{\~A}{\textcopyright} Azevedo Alves\}",
booktitle = "Estado, Sociedade Civil e Administra{\~A}§{\~A}£o P{\~A}ºblica",
publisher = "Almedina",
edition = "1",
}