Abstract
Emotional work is unique and skilled work-it involves handling emotions and social relationships and its product is the change of feeling in others. Data was provided by employees of a health care organization (n = 261). Findings indicate that when people do emotional work they can "catch" emotions from others. Handling positive emotions in others improves well-being. Handling negative emotions in others relates to a wide range of psychological health problems. Emotional work may not be sustainable unless the contagion process is recognized.
| Original language | English |
|---|---|
| Title of host publication | Managing Emotions in the Workplace |
| Publisher | Taylor and Francis Ltd. |
| Pages | 232-250 |
| Number of pages | 19 |
| ISBN (Electronic) | 9781315290805 |
| ISBN (Print) | 0765609371, 9780765609380 |
| DOIs | |
| Publication status | Published - 1 Jan 2016 |