TY - GEN
T1 - Interaction differences in web search and browse logs
AU - Thomas, Paul
AU - O'Neill, Alex
AU - Paris, Cecile
PY - 2010
Y1 - 2010
N2 - We use logfiles from two web servers (public and internal), two corresponding search engines, and two user populations (public and staff) to examine differences in behaviour across users and sites. We observe similar overall characteristics to other browsing and searching logs, but differences in behaviour between staff and the public and between external and internal sites. Staff familiarity with organisational language and structure does not translate to more effective search or navigation, although staff do expend considerable effort looking for information and often look in the wrong place. This would not be apparent from logs covering only search or only browsing behaviour.
AB - We use logfiles from two web servers (public and internal), two corresponding search engines, and two user populations (public and staff) to examine differences in behaviour across users and sites. We observe similar overall characteristics to other browsing and searching logs, but differences in behaviour between staff and the public and between external and internal sites. Staff familiarity with organisational language and structure does not translate to more effective search or navigation, although staff do expend considerable effort looking for information and often look in the wrong place. This would not be apparent from logs covering only search or only browsing behaviour.
KW - Information retrieval
KW - Log analysis
KW - User behaviour
UR - http://www.scopus.com/inward/record.url?scp=84872855646&partnerID=8YFLogxK
M3 - Conference contribution
SN - 9781921426803
T3 - ADCS 2010 - Proceedings of the Fifteenth Australasian Document Computing Symposium
SP - 52
EP - 59
BT - ADCS 2010 - Proceedings of the Fifteenth Australasian Document Computing Symposium
T2 - 15th Australasian Document Computing Symposium, ADCS 2010
Y2 - 10 December 2008 through 10 December 2008
ER -