Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events

Babak Taheri; Girish Prayag; Birgit Muskat

doi:10.1016/j.tmp.2021.100877

Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events

Babak Taheri^*, Girish Prayag, Birgit Muskat

^*Corresponding author for this work

Research output: Contribution to journal › Editorial › peer-review

18 Citations (Scopus)

Abstract

This special edition focuses on “Consumer Experience Management and Customer Journeys in Tourism, Hospitality and Events”. This introduction considers current topics concerning researchers and practitioners about consumer journeys and experience management and introduces the six papers in the special issue. We would like to thank the authors and reviewers for this special issue.

Original language	English
Article number	100877
Journal	Tourism Management Perspectives
Volume	40
DOIs	https://doi.org/10.1016/j.tmp.2021.100877
Publication status	Published - Oct 2021

Access to Document

10.1016/j.tmp.2021.100877

Cite this

@article{00e979977ee544deb98bd1bc156ac50e,

title = "Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events",

abstract = "This special edition focuses on “Consumer Experience Management and Customer Journeys in Tourism, Hospitality and Events”. This introduction considers current topics concerning researchers and practitioners about consumer journeys and experience management and introduces the six papers in the special issue. We would like to thank the authors and reviewers for this special issue.",

keywords = "Consumer Engagement, Consumer Experience, Customer Journeys, Experience Management",

author = "Babak Taheri and Girish Prayag and Birgit Muskat",

note = "Publisher Copyright: {\textcopyright} 2021",

year = "2021",

month = oct,

doi = "10.1016/j.tmp.2021.100877",

language = "English",

volume = "40",

journal = "Tourism Management Perspectives",

issn = "2211-9736",

publisher = "Elsevier B.V.",

}

TY - JOUR

T1 - Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events

AU - Taheri, Babak

AU - Prayag, Girish

AU - Muskat, Birgit

PY - 2021/10

Y1 - 2021/10

N2 - This special edition focuses on “Consumer Experience Management and Customer Journeys in Tourism, Hospitality and Events”. This introduction considers current topics concerning researchers and practitioners about consumer journeys and experience management and introduces the six papers in the special issue. We would like to thank the authors and reviewers for this special issue.

AB - This special edition focuses on “Consumer Experience Management and Customer Journeys in Tourism, Hospitality and Events”. This introduction considers current topics concerning researchers and practitioners about consumer journeys and experience management and introduces the six papers in the special issue. We would like to thank the authors and reviewers for this special issue.

KW - Consumer Engagement

KW - Consumer Experience

KW - Customer Journeys

KW - Experience Management

UR - https://www.scopus.com/pages/publications/85115066977

U2 - 10.1016/j.tmp.2021.100877

DO - 10.1016/j.tmp.2021.100877

M3 - Editorial

SN - 2211-9736

VL - 40

JO - Tourism Management Perspectives

JF - Tourism Management Perspectives

M1 - 100877

ER -

Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events

Abstract

Access to Document

Other files and links

Fingerprint

Cite this