"It is like they just don't trust us": Balancing trust and control in the provision of disability employment services

This research project provides an independent mid-term review of the new contracting
arrangements introduced on 1 March 2010. In doing so, it takes up the question as to
whether closer alignment to the funding arrangements used in mainstream
employment services where design principles broadly derive from agency theory,
allows disability employment service providers to meet the government’s goal of
“effective…tailored services that are flexible and responsive” (Australian
Government,nd)