TY - GEN
T1 - Making Sense of Risk Information Amidst Uncertainty
T2 - 2021 CHI Conference on Human Factors in Computing Systems: Making Waves, Combining Strengths, CHI 2021
AU - Pine, Kathleen H.
AU - Lee, Myeong
AU - Whitman, Samantha A.
AU - Chen, Yunan
AU - Henne, Kathryn
N1 - Publisher Copyright:
© 2021 ACM.
PY - 2021/5/6
Y1 - 2021/5/6
N2 - During a global pandemic such as COVID-19, laypeople bear a large burden of responsibility for assessing risks associated with COVID19 and taking action to manage risks in their everyday lives, yet epidemic-related information is characterized by uncertainty and ambiguity. People perceive risks based on partial, changing information.We draw on crisis informatics research to examine the multiple types of risk people perceive in relation to the COVID-19 pandemic, the information sources that inform perceptions of COVID-19 risks, and the challenges that people have in getting the information they need to understand risks, using qualitative interviews with individuals across the USA. Participants describe multiple pandemic-related threats, including illness, secondary health conditions, economic, socio-behavioral, and institutional risks. We further uncover how people draw on multiple information sources from technological infrastructures, people, and spaces to inform the types of their risk perceptions, uncovering deep challenges to acquiring needed risk information.
AB - During a global pandemic such as COVID-19, laypeople bear a large burden of responsibility for assessing risks associated with COVID19 and taking action to manage risks in their everyday lives, yet epidemic-related information is characterized by uncertainty and ambiguity. People perceive risks based on partial, changing information.We draw on crisis informatics research to examine the multiple types of risk people perceive in relation to the COVID-19 pandemic, the information sources that inform perceptions of COVID-19 risks, and the challenges that people have in getting the information they need to understand risks, using qualitative interviews with individuals across the USA. Participants describe multiple pandemic-related threats, including illness, secondary health conditions, economic, socio-behavioral, and institutional risks. We further uncover how people draw on multiple information sources from technological infrastructures, people, and spaces to inform the types of their risk perceptions, uncovering deep challenges to acquiring needed risk information.
KW - Covid-19
KW - Crisis informatics
KW - Health information
KW - Information seeking
KW - Risk perception
UR - https://www.scopus.com/pages/publications/85106724794
U2 - 10.1145/3411764.3445051
DO - 10.1145/3411764.3445051
M3 - Conference Paper
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2021 - Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery (ACM)
Y2 - 8 May 2021 through 13 May 2021
ER -