Measures to improve public acceptance of Smart metering system identifying requirements for residential consumers

Understanding the stakeholder's needs, particularly the end-user's need is important when designing and developing a critical infrastructure like power grid. Smart metering systems are considered as a vital element in grid modernisation projects. It provides the utility with a range of opportunities to improve their business. The benefits to other market parties are also clear. But the residential consumers are left behind. Many smart metering projects, across the world, are facing consumers' resistance. Consumers perceive smart meters as an infringement to their interests and rights. To avoid such situations, objectives of smart metering systems should also reflect consumer needs. Measures need to be devised to elicit and include their requirements. To address this issue we analyse the reported concerns from the consumer and thereby identifying requirements for different consumer segments. That enables us to propose functionalities and applications that will help the user utilise energy efficiently.