Navigating a Pandemic: Australian Practices and Perspectives on Information, Services and Technologies during the COVID-19 Crisis

The COVID-19 pandemic has become a monumental global disruption. It has required people to adopt new behaviours as circumstances change and adapt to governmentenacted measures. Australians have experienced more restrictive pandemic-related mandates than many other countries, as demonstrated by Melbourne becoming the most locked-down city in the world. In addition to limiting mobility, restrictions have prompted individuals, families and communities to develop new daily routines in public and at home. Members of the ANU Justice and Technoscience Lab (JusTech), which is based within the School of Regulation and Global Governance (RegNet), interviewed 40 Australian residents in 2020 and 2021 to better understand how they have managed the circumstances of the COVID-19 pandemic. The study's objective was to acquire a more detailed understanding of how people went about trying to obtain critical support during a large-scale health crisis and how they perceived and interpreted the information and resources they obtained. Interviews explored how participants navigated systems in the pursuit of information, resources and services and how they adapted their everyday activities as public health and regulatory measures changed. This report presents key findings from interviews to provide a comprehensive overview of how participants have coped during the COVID-19 pandemic and how they have sought out resources during periods of disruption, isolation and quarantine. It also captures how practices and strategies varied among individuals and groups. Findings offer insights that may enhance service provision and systems design decisions to better support Australian residents as they seek information and services.