Organizing actor Engagement: A platform perspective

Lorena Blasco-Arcas*, Matthew Alexander, David Sörhammar, Julia M. Jonas, Sascha Raithel, Tom Chen

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    44 Citations (Scopus)

    Abstract

    Research on engagement has shifted to a systemic, rather than a dyadic, view that considers the engagement of multiple actors in complex business settings. Existing literature suggests that actor engagement in business settings is dependent on, and inextricably linked with, service ecosystems, platforms, and the value co-creation process. However, despite its potential to deliver strong performance for organizations, actor engagement in complex business settings has yet to be examined empirically. To gain a deeper understanding of engagement dynamics in these settings, this qualitative study explores the evolution of actor engagement on a platform. The findings offer three main contributions: (i) a typology of three organizing modes of engagement (orchestrating, facilitating, and stimulating), (ii) an understanding of the modular architecture that supports actor engagement within clearly defined rules of exchange, and (iii) insight into engagement activity over time reveals that actors’ engagement states oscillate between object or subject of engagement.

    Original languageEnglish
    Pages (from-to)74-85
    Number of pages12
    JournalJournal of Business Research
    Volume118
    DOIs
    Publication statusPublished - Sept 2020

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