Overcoming Accidental Adversaries in Healthcare through a Design Canvas

Ralph Asuncion*, Chris Browne, Walter Abhayaratna, Nikhil Jha

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference Paperpeer-review

Abstract

It is well established that systems thinking (ST) is highly applicable to support the improvement of the quality and provision of healthcare. However, there are many barriers for establishing meaningful interventions in health systems, such as overcoming the existing structures and managing a diverse range of specialist expertise. Design canvases—templated worksheets designed for participant collaboration—have been shown to help facilitate communication and discussion in fields such as prototyping, innovation and business entrepreneurship. This paper outlines a work-in-progress process for intervening with a customised design canvas to develop systems thinking capability in a health system. It describes a method for creating a design canvas relevant to the healthcare sector, with a particular focus on improving service delivery between two units in a hospital setting. This methodology shows potential for involving participants in a workshop based on ST principles, without the conceptual overheads of learning about ST modelling conventions. Initial results suggest that this approach can help units who have fallen into an accidental adversary archetype of behaviour co-design collaborations for overcoming this dynamic.
Original languageEnglish
Title of host publicationProceedings of the International Conference of the System Dynamics Society 2021
Place of PublicationRed Hook, NY
PublisherCurran Associates, Inc.
Pages24-25
ISBN (Print)978-1-7138-4418-1
Publication statusPublished - 2021
EventInternational Conference of the System Dynamics Society 2021 - Chicago, United States
Duration: 26 Jul 202130 Jul 2021
Conference number: 39th
https://www.proceedings.com/content/062/062774webtoc.pdf
https://systemdynamics.org/conference-2021/

Conference

ConferenceInternational Conference of the System Dynamics Society 2021
Abbreviated title2021 System Dynamics Conference
Country/TerritoryUnited States
CityChicago
Period26/07/2130/07/21
OtherThe International System Dynamics Conference is an annual event where people from all over the world interested in the practice of System Dynamics and systems thinking gather. Now in its 39th year, the Conference appeals to audiences across industry and academia. These conferences introduce newcomers to the field, keep practitioners aware of current developments, and provide unparalleled networking opportunities. Participants come from business, universities, K-12 education, not-for-profits, government, consulting, the healthcare sector, and beyond. This year’s conference will be held virtually – if circumstances change we may also consider gatherings in Chicago and elsewhere – stay tuned.

In this year’s conference, we will explore how System Dynamics allows us to generate insight into the drivers of problems and the design of solutions in highly interconnected dynamic systems. Some of the current problems that the world faces (such as COVID-19, climate change, poverty, etc.) are of such complexity that it is nearly impossible to build adequate insight without structured approaches like System Dynamics. The 2021 International System Dynamics Conference will include rigorous dialogue and exchange of ideas about resilience to global problems, how to design solutions to these problems, and how we might turn insight into action.
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