TY - JOUR
T1 - Performance measures, measurement and reporting in government organisations
AU - Sharma, Bishnu
AU - Wanna, John
PY - 2005
Y1 - 2005
N2 - With changing expectations of citizens and an increasing demand for accountability for results, performance measurement has been recognised as one of the key items of the public sector reform agenda. This subject has attracted a huge interest in the past 10–15 years. This study reviews the performance management literature in public sector (government) organisations and examines the reasons for governments’ interest in performance management. It also extracts a normative view of what governments should do, and identifies critical concerns and issues that the normative views pose in Performance Measures, Measurement and Reporting (PMMR).
AB - With changing expectations of citizens and an increasing demand for accountability for results, performance measurement has been recognised as one of the key items of the public sector reform agenda. This subject has attracted a huge interest in the past 10–15 years. This study reviews the performance management literature in public sector (government) organisations and examines the reasons for governments’ interest in performance management. It also extracts a normative view of what governments should do, and identifies critical concerns and issues that the normative views pose in Performance Measures, Measurement and Reporting (PMMR).
KW - government organisations
KW - performance management
UR - http://www.scopus.com/inward/record.url?scp=42449084212&partnerID=8YFLogxK
U2 - 10.1504/IJBPM.2005.006723
DO - 10.1504/IJBPM.2005.006723
M3 - Article
SN - 1368-4892
VL - 7
SP - 320
EP - 333
JO - International Journal of Business Performance Management
JF - International Journal of Business Performance Management
IS - 3
ER -