@inproceedings{84797d5876ef4ba79cda85b053ea634a,
title = "Poles apart or bedfellows? Re-conceptualising information systems success and failure",
abstract = "It is commonly stated that information systems continue to be plagued by persistently high rates of failure. However, we argue in this paper that the relationship between success and failure is more complex than usually assumed, and based in the different expectations that different stakeholders have of a development effort. The expectation failure concept of Lyytinen and Hirschheim is used as a starting point for discussion leading to the introduction of a new concept that we call 'defining characteristics'. We then proceed with a discussion of the implications of this new concept for ideas about success and failure and use a case study conducted by the second author to illustrate these ideas.",
author = "Dennis Hart and Leoni Warne",
year = "2007",
doi = "10.22459/isftrr.11.2007.08",
language = "English",
series = "Information Systems Foundations: Theory, Representation and Reality",
publisher = "ANU Press",
pages = "153--168",
editor = "Hart, {Dennis N.} and Gregor, {Shirley D.}",
booktitle = "Information Systems Foundations",
address = "Australia",
note = "3rd Biennial Information Systems Foundations Workshop, WISF 2006 ; Conference date: 27-09-2006 Through 28-09-2006",
}