Promoting the integration of users and developers to achieve a collective mind through the screening of information system projects

Jack S. Hsu; T. P. Liang; Shelly P.J. Wu; Gary Klein; James J. Jiang

doi:10.1016/j.ijproman.2010.06.006

Promoting the integration of users and developers to achieve a collective mind through the screening of information system projects

Jack S. Hsu^*, T. P. Liang, Shelly P.J. Wu, Gary Klein, James J. Jiang

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

27 Citations (Scopus)

Abstract

The active and fruitful participation of users in the development projects of information systems (IS) is a crucial factor in achieving success. However, difficulties such as conflict and apathy often plague IS development projects that do not rely on building effective partnerships between users and those responsible for the development. Partnering ideas have been proposed that consider the building of relationships earlier in the life cycle of the development project. With this in mind, we propose going back further to the screening process and build a model that establishes how directed screening of projects to consider user-related criteria can improve the active participation of users by fostering trust, knowledge exchange, and a collective mind in the project team among users and developers. The model is tested with a sample of IS project managers and finds that project performance can be enhanced by attending to screening criteria that consider the user perspective when selecting projects to add to the organizational portfolio.

Original language	English
Pages (from-to)	514-524
Number of pages	11
Journal	International Journal of Project Management
Volume	29
Issue number	5
DOIs	https://doi.org/10.1016/j.ijproman.2010.06.006
Publication status	Published - Jul 2011

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10.1016/j.ijproman.2010.06.006

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title = "Promoting the integration of users and developers to achieve a collective mind through the screening of information system projects",

abstract = "The active and fruitful participation of users in the development projects of information systems (IS) is a crucial factor in achieving success. However, difficulties such as conflict and apathy often plague IS development projects that do not rely on building effective partnerships between users and those responsible for the development. Partnering ideas have been proposed that consider the building of relationships earlier in the life cycle of the development project. With this in mind, we propose going back further to the screening process and build a model that establishes how directed screening of projects to consider user-related criteria can improve the active participation of users by fostering trust, knowledge exchange, and a collective mind in the project team among users and developers. The model is tested with a sample of IS project managers and finds that project performance can be enhanced by attending to screening criteria that consider the user perspective when selecting projects to add to the organizational portfolio.",

keywords = "Collective mind, Information systems, Knowledge externalization, Project portfolio, Project screening, Trust, User participation",

author = "Hsu, {Jack S.} and Liang, {T. P.} and Wu, {Shelly P.J.} and Gary Klein and Jiang, {James J.}",

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AU - Wu, Shelly P.J.

AU - Klein, Gary

AU - Jiang, James J.

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Promoting the integration of users and developers to achieve a collective mind through the screening of information system projects

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