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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
Vinh Nhat Lu*, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, Paul G. Patterson
*Corresponding author for this work
Research output: Contribution to journal › Review article › peer-review
339
Citations
(Scopus)