TY - GEN
T1 - Social media use by government
T2 - 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times, dg.o 2011
AU - Kavanaugh, Andrea
AU - Fox, Edward A.
AU - Sheetz, Steven
AU - Yang, Seungwon
AU - Li, Lin Tzy
AU - Whalen, Travis
AU - Shoemaker, Donald
AU - Natsev, Paul
AU - Xie, Lexing
PY - 2011
Y1 - 2011
N2 - Social media (i.e., Twitter, Facebook, Flickr, YouTube) and other services with user-generated content have made a staggering amount of information (and misinformation) available. Government officials seek to leverage these resources to improve services and communication with citizens. Yet, the sheer volume of social data streams generates substantial noise that must be filtered. Nonetheless, potential exists to identify issues in real time, such that emergency management can monitor and respond to issues concerning public safety. By detecting meaningful patterns and trends in the stream of messages and information flow, events can be identified as spikes in activity, while meaning can be deciphered through changes in content. This paper presents findings from a pilot study we conducted between June and December 2010 with government officials in Arlington, Virginia (and the greater National Capitol Region around Washington, DC) with a view to understanding the use of social media by government officials as well as community organizations, businesses and the public. We are especially interested in understanding social media use in crisis situations (whether severe or fairly common, such as traffic or weather crises).
AB - Social media (i.e., Twitter, Facebook, Flickr, YouTube) and other services with user-generated content have made a staggering amount of information (and misinformation) available. Government officials seek to leverage these resources to improve services and communication with citizens. Yet, the sheer volume of social data streams generates substantial noise that must be filtered. Nonetheless, potential exists to identify issues in real time, such that emergency management can monitor and respond to issues concerning public safety. By detecting meaningful patterns and trends in the stream of messages and information flow, events can be identified as spikes in activity, while meaning can be deciphered through changes in content. This paper presents findings from a pilot study we conducted between June and December 2010 with government officials in Arlington, Virginia (and the greater National Capitol Region around Washington, DC) with a view to understanding the use of social media by government officials as well as community organizations, businesses and the public. We are especially interested in understanding social media use in crisis situations (whether severe or fairly common, such as traffic or weather crises).
KW - crisis informatics
KW - digital government
KW - social media
UR - http://www.scopus.com/inward/record.url?scp=80054784163&partnerID=8YFLogxK
U2 - 10.1145/2037556.2037574
DO - 10.1145/2037556.2037574
M3 - Conference contribution
SN - 9781450307628
T3 - ACM International Conference Proceeding Series
SP - 121
EP - 130
BT - dg.o 2011 - Proceedings of the 12th Annual International Digital Government Research Conference
Y2 - 12 June 2011 through 15 June 2011
ER -