Success in IT projects: A matter of definition?

Graeme Thomas; Walter Fernández

doi:10.1016/j.ijproman.2008.06.003

Success in IT projects: A matter of definition?

Graeme Thomas^*, Walter Fernández

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

188 Citations (Scopus)

Abstract

This paper presents findings from an exploratory study that investigated how 36 companies operating in three industry sectors in Australia define and measure Information Technology (IT) project success. Our study suggests that when success criteria are formally defined and then measured, IT project outcomes are improved and project resources are better utilized. In addition, those companies with the most effective methods for defining and measuring IT project success shared some important common practices. Based on these findings, this paper provides insights for defining (and improving) project success in complex environments and presents a model of effective practices.

Original language	English
Pages (from-to)	733-742
Number of pages	10
Journal	International Journal of Project Management
Volume	26
Issue number	7
DOIs	https://doi.org/10.1016/j.ijproman.2008.06.003
Publication status	Published - Oct 2008

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10.1016/j.ijproman.2008.06.003

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title = "Success in IT projects: A matter of definition?",

abstract = "This paper presents findings from an exploratory study that investigated how 36 companies operating in three industry sectors in Australia define and measure Information Technology (IT) project success. Our study suggests that when success criteria are formally defined and then measured, IT project outcomes are improved and project resources are better utilized. In addition, those companies with the most effective methods for defining and measuring IT project success shared some important common practices. Based on these findings, this paper provides insights for defining (and improving) project success in complex environments and presents a model of effective practices.",

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Success in IT projects: A matter of definition?

Abstract

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