The Influence of Service Culture on Customer Service Quality: Local vs Foreign Service Firms in Emerging Markets

Hung Trong Hoang, Sally Rao Hill, Vinh Lu

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    Original languageEnglish
    Title of host publicationDoing More with Less
    EditorsPaul Ballantine & Jorge Finsterwalder
    Place of PublicationChristchurch New Zealand
    PublisherUniversity of Canterbury
    Pages1-12
    EditionPeer Reviewed
    ISBN (Print)9780473178208
    Publication statusPublished - 2010
    EventAustralia and New Zealand Marketing Academy Conference 2010 - Christchurch New Zealand
    Duration: 1 Jan 2010 → …
    http://anzmac2010.org/proceedings/index.html

    Conference

    ConferenceAustralia and New Zealand Marketing Academy Conference 2010
    Period1/01/10 → …
    OtherNovember 29-December 2010
    Internet address

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