The Influence of Service Culture on Customer Service Quality: Local vs Foreign Service Firms in Emerging Markets

Hung Trong Hoang, Sally Rao Hill, Vinh Lu

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › peer-review

Original language	English
Title of host publication	Doing More with Less
Editors	Paul Ballantine & Jorge Finsterwalder
Place of Publication	Christchurch New Zealand
Publisher	University of Canterbury
Pages	1-12
Edition	Peer Reviewed
ISBN (Print)	9780473178208
Publication status	Published - 2010
Event	Australia and New Zealand Marketing Academy Conference 2010 - Christchurch New Zealand Duration: 1 Jan 2010 → … http://anzmac2010.org/proceedings/index.html

Conference	Australia and New Zealand Marketing Academy Conference 2010
Period	1/01/10 → …
Other	November 29-December 2010
Internet address	http://anzmac2010.org/proceedings/index.html

Cite this

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title = "The Influence of Service Culture on Customer Service Quality: Local vs Foreign Service Firms in Emerging Markets",

author = "Hoang, \{Hung Trong\} and \{Rao Hill\}, Sally and Vinh Lu",

year = "2010",

language = "English",

isbn = "9780473178208",

pages = "1--12",

editor = "\{Paul Ballantine \& Jorge Finsterwalder\}",

booktitle = "Doing More with Less",

publisher = "University of Canterbury",

address = "New Zealand",

edition = "Peer Reviewed",

note = "Australia and New Zealand Marketing Academy Conference 2010 ; Conference date: 01-01-2010",

url = "http://anzmac2010.org/proceedings/index.html",

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The Influence of Service Culture on Customer Service Quality: Local vs Foreign Service Firms in Emerging Markets. / Hoang, Hung Trong; Rao Hill, Sally; Lu, Vinh.
Doing More with Less. ed. / Paul Ballantine & Jorge Finsterwalder. Peer Reviewed. ed. Christchurch New Zealand: University of Canterbury, 2010. p. 1-12.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › peer-review

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AU - Hoang, Hung Trong

AU - Rao Hill, Sally

AU - Lu, Vinh

PY - 2010

Y1 - 2010

M3 - Conference Paper

SN - 9780473178208

SP - 1

EP - 12

BT - Doing More with Less

A2 - null, Paul Ballantine & Jorge Finsterwalder

PB - University of Canterbury

CY - Christchurch New Zealand

T2 - Australia and New Zealand Marketing Academy Conference 2010

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