TY - JOUR
T1 - The role of knowledge management in the tourism sector
T2 - a synthesis and way forward
AU - Anand, Amitabh
AU - Shantakumar, Varsha Pratibha
AU - Muskat, Birgit
AU - Singh, Sanjay Kumar
AU - Dumazert, Jean Pierre
AU - Riahi, Youssra
N1 - Publisher Copyright:
© 2022, Emerald Publishing Limited.
PY - 2023/5/5
Y1 - 2023/5/5
N2 - Purpose: This study aims to explore and synthesize the role of knowledge management (KM) in tourism organizations (including micro, small, medium and large enterprises and destination management organizations). Design/methodology/approach: This study adopts systematic review methods to synthesize the role of KM in tourism from 90 journal articles. Findings: This study identifies the prominent theories adopted to explore the relation and impact of KM in the tourism sector, the geographic distribution of the literature and thorough qualitative synthesis. This study identifies the critical research themes investigated and the outcome of KM applications. Finally, through reviews, this study identifies critical gaps in the literature and offer promising avenues to advance the KM in tourism research. Originality/value: This is one of the few papers that comprehensively review the role of KM in the tourism industry and offer implications.
AB - Purpose: This study aims to explore and synthesize the role of knowledge management (KM) in tourism organizations (including micro, small, medium and large enterprises and destination management organizations). Design/methodology/approach: This study adopts systematic review methods to synthesize the role of KM in tourism from 90 journal articles. Findings: This study identifies the prominent theories adopted to explore the relation and impact of KM in the tourism sector, the geographic distribution of the literature and thorough qualitative synthesis. This study identifies the critical research themes investigated and the outcome of KM applications. Finally, through reviews, this study identifies critical gaps in the literature and offer promising avenues to advance the KM in tourism research. Originality/value: This is one of the few papers that comprehensively review the role of KM in the tourism industry and offer implications.
KW - Knowledge management
KW - Knowledge management strategy
KW - Knowledge management systems
KW - Knowledge sharing
KW - Knowledge transfer
KW - Tourism management
KW - Tourism organization
UR - http://www.scopus.com/inward/record.url?scp=85135843904&partnerID=8YFLogxK
U2 - 10.1108/JKM-02-2022-0083
DO - 10.1108/JKM-02-2022-0083
M3 - Review article
SN - 1367-3270
VL - 27
SP - 1319
EP - 1342
JO - Journal of Knowledge Management
JF - Journal of Knowledge Management
IS - 5
ER -