@inproceedings{549d7cb3d24047ee880a791298fa99fe,
title = "Towards an integrative framework for evaluation of Australian Government communication services",
author = "George Bell and Hill, {Railton S}",
year = "2004",
language = "English",
pages = "19--25",
editor = "{Ken Deans}",
booktitle = "Proceedings - 6th Australasian Services Research Workshop",
publisher = "University of Otago Press",
edition = "Peer Reviewed",
note = "Australasian Services Research Workshop 2004 ; Conference date: 01-01-2004",
}