TY - JOUR
T1 - Tracking Quality of Police Actions in a Victim Contact Program
T2 - A Case Study of Training, Tracking, and Feedback (TTF) in Evidence-Based Policing
AU - Slothower, Molly
AU - Sherman, Lawrence W.
AU - Neyroud, Peter
N1 - Publisher Copyright:
© 2015 Georgia State University.
PY - 2015/3/10
Y1 - 2015/3/10
N2 - In policing, quality of implementation—not just whether a policy is implemented, but how it is implemented—often means the difference between achieving the desired outcomes or not. Police leaders can respond to tracking evidence that shows poor quality of implementation by either improving officer compliance with policy, improving the policy itself, or both. We report a case study of the tracking of implementation quality in a randomized controlled trial of a police policy for contacting victims, in which the first author was a participant-observer. We show that when the results of tracking were fed back to officers to improve compliance, and to managers, who then redesigned policy and training in repeated iterations, the quality of implementation and victim satisfaction improved substantially. This evidence-based, training-tracking-feedback strategy of implementation can be applied more generally to improve the quality of police services and outcomes.
AB - In policing, quality of implementation—not just whether a policy is implemented, but how it is implemented—often means the difference between achieving the desired outcomes or not. Police leaders can respond to tracking evidence that shows poor quality of implementation by either improving officer compliance with policy, improving the policy itself, or both. We report a case study of the tracking of implementation quality in a randomized controlled trial of a police policy for contacting victims, in which the first author was a participant-observer. We show that when the results of tracking were fed back to officers to improve compliance, and to managers, who then redesigned policy and training in repeated iterations, the quality of implementation and victim satisfaction improved substantially. This evidence-based, training-tracking-feedback strategy of implementation can be applied more generally to improve the quality of police services and outcomes.
KW - diversion
KW - evidence-based policing
KW - implementation
KW - randomized experiments
KW - tracking
KW - victims
UR - http://www.scopus.com/inward/record.url?scp=84926429894&partnerID=8YFLogxK
U2 - 10.1177/1057567715574975
DO - 10.1177/1057567715574975
M3 - Article
SN - 1057-5677
VL - 25
SP - 98
EP - 116
JO - International Criminal Justice Review
JF - International Criminal Justice Review
IS - 1
ER -