TY - GEN
T1 - #trapped!
T2 - 36th International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 2013
AU - Raue, Stefan
AU - Azzopardi, Leif
AU - Johnson, Chris W.
PY - 2013
Y1 - 2013
N2 - Social media provides a new and potentially rich source of information for emergency management services. However, extracting the relevant information from such streams poses a number of difficult challenges. In this short paper, we survey emergency management professionals to ascertain how social media is used when responding to incidents, the search strategies that they undertake, and the challenges that they face when using social media streams. This research indicates that emergency management professionals employ two main strategies when searching social media streams: keyword-centric and account-centric search strategies. Furthermore, current search interfaces are inadequate regarding the requirements of command and control environments in the emergency management domain, where the process of information seeking is collaborative in nature and needs to support multiple information seekers.
AB - Social media provides a new and potentially rich source of information for emergency management services. However, extracting the relevant information from such streams poses a number of difficult challenges. In this short paper, we survey emergency management professionals to ascertain how social media is used when responding to incidents, the search strategies that they undertake, and the challenges that they face when using social media streams. This research indicates that emergency management professionals employ two main strategies when searching social media streams: keyword-centric and account-centric search strategies. Furthermore, current search interfaces are inadequate regarding the requirements of command and control environments in the emergency management domain, where the process of information seeking is collaborative in nature and needs to support multiple information seekers.
KW - Emergency Management
KW - Information Seeking
UR - http://www.scopus.com/inward/record.url?scp=84883094479&partnerID=8YFLogxK
U2 - 10.1145/2484028.2484184
DO - 10.1145/2484028.2484184
M3 - Conference contribution
SN - 9781450320344
T3 - SIGIR 2013 - Proceedings of the 36th International ACM SIGIR Conference on Research and Development in Information Retrieval
SP - 1073
EP - 1076
BT - SIGIR 2013 - Proceedings of the 36th International ACM SIGIR Conference on Research and Development in Information Retrieval
Y2 - 28 July 2013 through 1 August 2013
ER -