Unmuting Smart Phones in Cars: Getting Phones to Speak to Us in Ways Their Owners Can’t.

In this position paper, we argue that as a first step in directing experience development for features and services that will span both built-in IVI systems and internet-connected devices that drivers and passengers regularly move in and out of their cars, we need to understand how people conceptualize time, routines, and activities enabled by automobility. We need to understand how these experiences are being challenged and remade by smart phone use in cars. We describe our ongoing efforts in the Local Experience of Automobility (LEAM) Project to delineate how, when, where and why people interact with their smart phones during and around car journeys, through a combination of methods to track and probe on smart phone use in cars among drivers who regularly use their smart phones while driving.