What a difference consumers make: Better together in partnership

Mary Dahm; Laura Chien; Brian Dalton; Marg  Fagan; Laila Hallam; Sandy Thomson; Maureen Williams; Jocelyne M. Basseal; Penelope Bergen; Ann Lawless; Sonia Markoff; Brian Osborne; Janney Wale

What a difference consumers make: Better together in partnership

Mary Dahm, Laura Chien, Brian Dalton, Marg Fagan, Laila Hallam, Sandy Thomson, Maureen Williams, Jocelyne M. Basseal, Penelope Bergen, Ann Lawless, Sonia Markoff, Brian Osborne, Janney Wale

Research output: Contribution to specialist publication › General Article

Abstract

A revolution is underway in health services research and design, with the voices of consumers now essential to knowledge creation. Increased recognition of the importance of integrating consumer perspectives into health services research has opened diverse channels inviting consumer engagement in, including in consumer reference groups.
Here we showcase the experiences of the Consumer Reference Group (CRG) at the Australian National University's Institute for Commmunication in Health Care (ICH). Established in 2021 by Dr Mary Dahm during the COVID-19 pandemic, the virtual CRG brings together patient advocates and health consumers from across Australia. Together with two consumer co-facilitators, Dr Ann Lawless and Dr Janney Wale, Mary convenes the group every six weeks to discuss the Institute's current and future research projects.

Original language	English
Pages	10-12
Volume	August 2024
Specialist publication	The Health Advocate
Publisher	Australian Healthcare and Hospitals Association (AHHA)
Publication status	Published - Aug 2024

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https://issuu.com/aushealthcare/docs/the_health_advocate_-_august_2024/10

Addressing the challenge of communicating uncertainty in diagnosis
Dahm, M.
1/08/22 → 31/07/25
Project: Research

Cite this

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title = "What a difference consumers make: Better together in partnership",

abstract = "A revolution is underway in health services research and design, with the voices of consumers now essential to knowledge creation. Increased recognition of the importance of integrating consumer perspectives into health services research has opened diverse channels inviting consumer engagement in, including in consumer reference groups. Here we showcase the experiences of the Consumer Reference Group (CRG) at the Australian National University's Institute for Commmunication in Health Care (ICH). Established in 2021 by Dr Mary Dahm during the COVID-19 pandemic, the virtual CRG brings together patient advocates and health consumers from across Australia. Together with two consumer co-facilitators, Dr Ann Lawless and Dr Janney Wale, Mary convenes the group every six weeks to discuss the Institute's current and future research projects.",

author = "Mary Dahm and Laura Chien and Brian Dalton and Marg Fagan and Laila Hallam and Sandy Thomson and Maureen Williams and Basseal, {Jocelyne M.} and Penelope Bergen and Ann Lawless and Sonia Markoff and Brian Osborne and Janney Wale",

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T2 - Better together in partnership

AU - Dahm, Mary

AU - Chien, Laura

AU - Dalton, Brian

AU - Fagan, Marg

AU - Hallam, Laila

AU - Thomson, Sandy

AU - Williams, Maureen

AU - Basseal, Jocelyne M.

AU - Bergen, Penelope

AU - Lawless, Ann

AU - Markoff, Sonia

AU - Osborne, Brian

AU - Wale, Janney

PY - 2024/8

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N2 - A revolution is underway in health services research and design, with the voices of consumers now essential to knowledge creation. Increased recognition of the importance of integrating consumer perspectives into health services research has opened diverse channels inviting consumer engagement in, including in consumer reference groups. Here we showcase the experiences of the Consumer Reference Group (CRG) at the Australian National University's Institute for Commmunication in Health Care (ICH). Established in 2021 by Dr Mary Dahm during the COVID-19 pandemic, the virtual CRG brings together patient advocates and health consumers from across Australia. Together with two consumer co-facilitators, Dr Ann Lawless and Dr Janney Wale, Mary convenes the group every six weeks to discuss the Institute's current and future research projects.

AB - A revolution is underway in health services research and design, with the voices of consumers now essential to knowledge creation. Increased recognition of the importance of integrating consumer perspectives into health services research has opened diverse channels inviting consumer engagement in, including in consumer reference groups. Here we showcase the experiences of the Consumer Reference Group (CRG) at the Australian National University's Institute for Commmunication in Health Care (ICH). Established in 2021 by Dr Mary Dahm during the COVID-19 pandemic, the virtual CRG brings together patient advocates and health consumers from across Australia. Together with two consumer co-facilitators, Dr Ann Lawless and Dr Janney Wale, Mary convenes the group every six weeks to discuss the Institute's current and future research projects.

M3 - General Article

SN - 2200-8667

VL - August 2024

SP - 10

EP - 12

JO - The Health Advocate

JF - The Health Advocate

PB - Australian Healthcare and Hospitals Association (AHHA)

ER -

What a difference consumers make: Better together in partnership

Abstract

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Addressing the challenge of communicating uncertainty in diagnosis

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